Refund policy

Refund Policy

Effective Date: May 5, 2025

At Book and Go INC, we strive to offer seamless booking experiences and reliable customer support. This Refund Policy outlines the conditions under which refunds are processed for bookings made through our platform.

1. General Guidelines

• All refund requests must be submitted in writing to support@bookandgoinc.com.
• Refund eligibility depends on the cancellation policy of the specific service provider (airlines, hotels, tour operators, etc.).
• Book and Go INC acts as an intermediary and cannot guarantee refunds unless authorized by the supplier.

2. Eligibility for Refunds

Flights:

• Refunds for flight tickets are subject to the fare rules of the respective airline.
• Non-refundable tickets will not be eligible for a refund.
• Refundable tickets may incur cancellation charges as per airline policy.

Hotels:

• Hotel bookings eligible for refunds must be canceled within the time window specified during booking.
• No refunds are issued for no-shows or cancellations made after the deadline.

Holiday Packages / Tours:

• Packages and tour bookings may be partially refundable depending on vendor terms.
• Deposits or advance payments may be non-refundable.

3. Processing of Refunds

• Approved refunds will be processed to the original method of payment.
• Refund processing may take 7–14 business days from the date of confirmation by the supplier.
• Delays may occur due to bank processing or third-party provider timelines.

4. Non-Refundable Charges

• Service fees, payment gateway charges, and convenience fees collected by Book and Go INC are non-refundable.
• Any partial refund will be calculated after deducting these charges.

5. No-Show and Late Cancellations

• No refunds will be issued for no-shows or late cancellations unless explicitly stated by the service provider.
• It is the responsibility of the customer to cancel within the permitted window.

6. Disputed Charges

If you notice unauthorized charges or discrepancies, please contact us immediately at support@bookandgoinc.com with your booking reference and transaction details.

7. Force Majeure

Refunds may not be issued in cases where travel is disrupted due to events beyond our control such as:

• Natural disasters
• Political unrest
• Strikes
• Pandemics
• Government-imposed travel bans

Such cases will be assessed individually and subject to supplier approval.

8. Changes to the Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For questions, refund requests, or booking issues, please contact:

📧 support@bookandgoinc.com